At Lachlan Travels, we value your satisfaction and aim to ensure a smooth shopping experience. If you are not fully satisfied with your purchase, please review our return and refund guidelines below.

1. Eligibility for Returns

  • Returns are accepted only if the product is defective, damaged, or incorrect.

  • Items must be unused, in their original packaging, and returned within 7 days of delivery.

  • Proof of purchase (such as order confirmation or receipt) is required.

2. Non-Returnable Items

  • Items damaged due to misuse or negligence are not eligible for return.

  • Customized or personal-use products cannot be returned.

3. Return Process

  • To request a return, please contact us at [email protected] within the return window.

  • Once your request is approved, you will receive instructions on how to send the item back.

4. Refund Process

  • Since we only offer Cash on Delivery, refunds will be processed in cash at the time of product pickup or via an agreed method during the return process.

  • Refunds are issued only after the returned product has been inspected and approved.

  • Partial refunds may be granted if an item is returned in less than perfect condition but still acceptable.

5. Replacement Option

  • If you prefer, eligible products may be replaced instead of refunded, subject to availability.

6. Contact Us

For any questions about returns or refunds, please reach out to us at [email protected].